Terms and conditions

1. Who we are

Trading name

ImagineWear

Legal entity

Align2Grow

Company number

0833.016.006

VAT number

BE0833.016.006

Email

hello@imaginewear.eu

2. What these terms apply to

These terms apply to all use of this website and to every agreement between us and you as a consumer. If we depart from them anywhere, we confirm that in writing.

You can read and save this text at any time. For an order, the terms as shown on the site at that moment apply.

3. Our offer and prices

All prices are in euros. We are a small business under the Belgian VAT exemption scheme (art. 56bis of the VAT Code): no VAT is charged, so none is shown separately on your receipt. Shipping is charged separately and shown before you pay: €4,95 – €6,95 depending on the product, and free from €75. See shipping & delivery.

We do our best to display everything correctly. If an obvious mistake results in a wrong price (a hoodie for €0.59, say), we are not obliged to deliver at that price. We will contact you, and you get your money back if you decide not to proceed.

4. How an order comes about

You create a design in the Design Studio, choose garment, colour and size, and check out. The agreement comes into being once your payment is confirmed and we confirm your order by email.

We may refuse or cancel an order — for example on suspicion of abuse, for a design that breaches article 8, or in the event of a technical fault. You then get a full refund.

5. Payment

You can pay by Bancontact, iDEAL and the usual payment cards. Payment is processed by Stripe; we neither see nor store your card details.

Production only starts once payment has been confirmed.

6. Delivery

We deliver to Belgium, the Netherlands and Luxembourg. The expected delivery time is 3 to 7 working days after your payment is confirmed. Those periods are an estimate, not a binding end date.

If it takes exceptionally long, let us know. If we still fail to deliver after a reasonable additional period, you may terminate the agreement free of charge and get your money back.

7. No right of withdrawal for personalised products

Each piece is made to your specifications and is clearly intended for you personally. The statutory 14-day right of withdrawal therefore does not apply (art. VI.53, 3° of the Belgian Code of Economic Law).

You confirm this explicitly before checkout; without that confirmation you cannot order. Your statutory guarantee does continue to apply in full — see reprints & complaints.

8. Your design: what you warrant

You decide what gets printed. By ordering a design you confirm that it does not infringe anyone else’s rights. Specifically: you do not order a design that

• contains copyright-protected characters, logos or trade marks belonging to others (think film characters, club crests, brand names);
• depicts an identifiable living person without their consent;
• is hateful, discriminatory, threatening or pornographic, or incites violence;
• is otherwise contrary to the law.

We screen every request automatically, both the description and the resulting image, and refuse what stands out. That screening is an aid, not a guarantee: you remain responsible for what you have printed. If a third party makes a claim against us because your design infringes, you indemnify us against the resulting damages and costs.

Who owns the design?

You are free to use the design the generator makes for you on your own garment. In order to fulfil your order, you grant us the right to edit that image (for example to bring it to print quality), to print it and to have it shipped by our production partner.

If we want to show a design in our gallery or on social media, we ask you separately for permission. Without that permission we do not publish your design.

Note: an AI-generated image does not automatically give you an exclusive right. Someone else may obtain a similar result from a similar description.

If you share your design with the community, you give us the right to show it in our gallery and to let other customers order it. You remain responsible for what you warrant above, and you receive no payment when someone else orders your design. You can stop sharing at any time from your account: the design then disappears from the gallery and can no longer be ordered. Orders already placed at that moment are still carried out. We decide ourselves whether a shared design goes into the gallery and may remove it again without giving a reason.

9. Use of the generator

You get a number of free designs per visitor. You may not circumvent those limits by automated means, overload the service, or use the site for purposes other than creating your own design. In case of abuse we may restrict access.

10. Liability

We are liable for damage resulting from a failure on our part, in accordance with the ordinary rules of Belgian law. Our liability for indirect damage — lost profits, missed opportunities, consequential loss — is excluded to the extent the law permits.

Nothing in these terms limits our liability in case of intent, gross negligence, fraud, or damage to life and health. Your statutory rights as a consumer remain fully intact.

11. Force majeure

If we are temporarily unable to meet our obligations due to circumstances beyond our control (a carrier strike, a supplier outage, a natural disaster), those obligations are suspended. If the situation lasts too long, either party may terminate the agreement and you get back what you paid.

12. Personal data

How we handle your data is set out in our privacy policy and our cookie policy.

13. Changes

We may amend these terms. The terms that applied at the moment you ordered always govern your order.

14. Governing law and disputes

Our agreement is governed by Belgian law. As a consumer you may also rely on the mandatory provisions of the law of your own country of residence within the EU.

If we cannot resolve matters together, you can request free mediation from the Belgian Consumer Mediation Service. If a dispute remains, the courts have jurisdiction in accordance with the statutory rules on consumer disputes.